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Pamela Hinds

Professor of Management Science and Engineering

Bio
Pamela J. Hinds is Professor and Director of the Center on Work, Technology, and Organization in the Department of Management Science and Engineering, Stanford University. She studies the effect of technology on teams and collaboration. Pamela has conducted extensive research on the dynamics of geographically distributed work teams, particularly those spanning national boundaries. She explores issues of culture, language, identity, conflict, and the role of site visits in promoting knowledge sharing and collaboration. She has published extensively on the relationship between national culture and work practices, particularly exploring how work practices or technologies created in one location are understood and appropriated at distant sites. Pamela also has a body of research on human-robot interaction in the work environment and the dynamics of human-robot teams. Most recently, Pamela has begun to explore the changing nature of work in the advent of technology shifts such as increasing cyber-physical systems, intelligence and autonomy (e.g. autonomous robots, 3-D printing, open innovation, etc.). Her research has appeared in journals such as Organization Science, Research in Organizational Behavior, Academy of Management Journal, Academy of Management Annals, Academy of Management Discoveries, Human-Computer Interaction, Journal of Applied Psychology, Journal of Experimental Psychology: Applied, and Organizational Behavior and Human Decision Processes. Pamela is a Senior Editor of Organization Science. She is also co-editor with Sara Kiesler of the book Distributed Work (MIT Press). Pamela holds a Ph.D. in Organizational Science and Management from Carnegie Mellon University.
Academic Appointments: 
Professor, Management Science and Engineering
Honors and Awards: 
Distinguished Scholar, Organizational Communication & Information Systems - Academy of Management (2014)
Nominee: Carolyn Dexter Best International Paper Award, Academy of Management (2007)
Undergraduate Teaching Award, Department of Management Science & Engineering (2007)
Best Paper Runner Up (co-authored with Rosanne Siino), Organizational Communication & Information Systems Division of the Academy of Management (2004)
William H. Newman Award for best paper from a dissertation, Academy of Management (2004)
Best Paper Runner Up (co-authored with Mark Mortensen), Organizational Communication & Information Systems Division of the Academy of Management (2001)
Best Paper (co-authored with Diane Bailey), Organizational Communication & Information Systems Division of the Academy of Management (2000)
New Investigator Award in Experimental Psychology: Applied, Division of Experimental Psychology of the American Psychological Association (2000)
Education: 
PhD, Carnegie Mellon (1997)
Academic and Contact Information
Alternate Contact: 
Administrative
Research & Scholarship
Projects: 
Understanding Technology Appropriation in Intercultural Global Work, Stanford University
Title: 
Understanding Technology Appropriation in Intercultural Global Work
Detail: 

Our main goal in this study is to build theory about how technology is appropriated in different cultural contexts when workers are collaborating closely across national boundaries and how different appropriation models affect collaboration.

Location

Japan, Mexico, US

Innovation Centers Around the Globe
Title: 
Innovation Centers Around the Globe
Detail: 

In this project, we aim to understand how people respond to and adopt/adapt the practices associated with innovation centers and agile practices across regions/cultures.

Location

India, China, Germany, France, Israel

Teaching
Courses Taught: 
Academic Year: 
2016-17
Courses: 
Independent Study Courses: 
Directed Reading and Research
MS&E 408 (Aut, Win, Spr, Sum)
Ph.D. Qualifying Tutorial or Paper
MS&E 300 (Aut, Win, Spr, Sum)
Undergraduate Directed Study
MS&E 101 (Aut, Win, Spr, Sum)
Academic Year: 
2015-16
Courses: 
Global Work
MS&E 185 (Spr)
Groups and Teams
MS&E 384 (Win)
Independent Study Courses: 
Directed Reading and Research
MS&E 408 (Aut, Win, Spr, Sum)
Ph.D. Qualifying Tutorial or Paper
MS&E 300 (Aut, Win, Spr, Sum)
Undergraduate Directed Study
MS&E 101 (Aut, Win, Spr, Sum)
Academic Year: 
2014-15
Courses: 
Global Work
MS&E 185 (Spr)
Global Work
OSPSANTG 32 (Aut)
Independent Study Courses: 
Directed Reading and Research
MS&E 408 (Aut, Win, Spr, Sum)
Ph.D. Qualifying Tutorial or Paper
MS&E 300 (Aut, Win, Spr, Sum)
Undergraduate Directed Study
MS&E 101 (Aut, Win, Spr, Sum)
Academic Year: 
2013-14
Courses: 
Independent Study Courses: 
Directed Reading and Research
MS&E 408 (Aut, Win, Spr, Sum)
Ph.D. Qualifying Tutorial or Paper
MS&E 300 (Aut, Win, Spr, Sum)
Undergraduate Directed Study
MS&E 101 (Aut, Win, Spr, Sum)
Advisees: 
Postdoctoral Advisees: 
Publications
Job complexity and learning opportunities: A silver lining in the design of global virtual work JOURNAL OF INTERNATIONAL BUSINESS STUDIES Nurmi, N., Hinds, P. J. 2016; 47 (6): 631-654
Embedding intentions in drawings: How architects craft and curate drawings to achieve their goals Computer Supported Cooperative Work Retelny, D., Hinds, P. 2016
Using robots to moderate team conflict: The case of repairing violations Conference on Human-Computer Interaction (CHI) Jung, M., Martelero, N., Hinds, P. 2015
In the flow, being heard, and having opportunities: Sources of power and power dynamics in global team Computer Supported Cooperative Work Hinds, P., Retelny, D., Cramton, C. 2015
An Embedded Model of Cultural Adaptation in Global Teams ORGANIZATION SCIENCE Cramton, C. D., Hinds, P. J. 2014; 25 (4): 1056-1081
Language as a lightning rod: Power contests, emotion regulation, and subgroup dynamics in global teams JOURNAL OF INTERNATIONAL BUSINESS STUDIES Hinds, P. J., Neeley, T. B., Cramton, C. D. 2014; 45 (5): 536-561
Situated Coworker Familiarity: How Site Visits Transform Relationships Among Distributed Workers ORGANIZATION SCIENCE Hinds, P. J., Cramton, C. D. 2014; 25 (3): 794-814
Putting the Global in Global Work: An Intercultural Lens on the Practice of Cross-National Collaboration ACADEMY OF MANAGEMENT ANNALS Hinds, P., Liu, L., Lyon, J. 2011; 5: 135-188
Structures that work: Social structure, work structure, and performance in geographically distributed teams. Hinds, P., McGrath, C. 2006
Team diversity and information use ACADEMY OF MANAGEMENT JOURNAL Dahlin, K. B., Weingart, L. R., Hinds, P. J. 2005; 48 (6): 1107-1123
Understanding conflict in geographically distributed teams: The moderating effects of shared identity, shared context, and spontaneous communication ORGANIZATION SCIENCE Hinds, P. J., Mortensen, M. 2005; 16 (3): 290-307
Out of sight, out of sync: Understanding conflict in distributed teams ORGANIZATION SCIENCE Hinds, P. J., Bailey, D. E. 2003; 14 (6): 615-632
Why organizations don't "know what they know": Cognitive and motivational factors affecting the transfer of expertise. Beyond Knowledge Management: Sharing Expertise Hinds, P., Pfeffer, J. edited by Ackerman, M., Pipek, V., Wulf, V. Cambridge, MA: MIT Press.. 2003: 3–26
Extreme work teams: Using SWAT teams as a model for coordinating distributed robots. Jones, H., Hinds, P. 2002
Bothered by abstraction: The effect of expertise on knowledge transfer and subsequent novice performance JOURNAL OF APPLIED PSYCHOLOGY Hinds, P. J., Patterson, M., Pfeffer, J. 2001; 86 (6): 1232-1243

Abstract

Although experts should be well positioned to convey their superior knowledge and skill to novices, the organization of that knowledge, and particularly its level of abstraction, may make it difficult for them to do so. Using an electronic circuit-wiring task, the authors found that experts as compared with beginners used more abstract and advanced statements and fewer concrete statements when providing task instructions to novices. In a 2nd study, the authors found that beginner-instructed novices performed better than expert-instructed novices and reported fewer problems with the instructions when performing the same task. In Study 2, the authors found that although novices performed better on the target task when instructed by beginners, they did better on a different task within the same domain when instructed by experts. The evidence suggests that the abstract, advanced concepts conveyed by experts facilitated the transfer of learning between the different tasks.

View details for DOI 10.1037//0021-9010.86.6.1232

View details for Web of Science ID 000172624400015

View details for PubMedID 11768064

Choosing work group members: Balancing similarity, competence, and familiarity ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES Hinds, P. J., Carley, K. M., Krackhardt, D., Wholey, D. 2000; 81 (2): 226-251
The curse of expertise: The effects of expertise and debiasing methods on predictions of novice performance JOURNAL OF EXPERIMENTAL PSYCHOLOGY-APPLIED Hinds, P. J. 1999; 5 (2): 205-221
COMMUNICATION ACROSS BOUNDARIES - WORK, STRUCTURE, AND USE OF COMMUNICATION TECHNOLOGIES IN A LARGE ORGANIZATION ORGANIZATION SCIENCE Hinds, P., Kiesler, S. 1995; 6 (4): 373-393
Engaging robots: Easing complex human-robot teamwork using backchanneling. Jung, M., F., Lee, J., DePalma, N., Hinds, P., J., Breazeal, C. 2013
Closure vs. structural holes: How social network information and culture affect choice of collaborators. Gao, G., Zhao, C., Hinds, P. 2013
The (Un)Hidden Turmoil of Language in Global Collaboration ORGANIZATIONAL DYNAMICS Neeley, T. B., Hinds, P. J., Cramton, C. D. 2012; 41 (3): 236-244
The Meeting Genre Across Cultures: Insights From Three German-American Collaborations SMALL GROUP RESEARCH Koehler, T., Cramton, C. D., Hinds, P. J. 2012; 43 (2): 159-185
Awareness as an Antidote to Distance: Making Distributed Groups Cooperative and Consistent. Kim, T., Pentland, A., Hinds, P. 2012
Studying global work groups in the field. Research methods for studying group and teams: A guide to approaches, tools, and technologies Hinds, P., Cramton, C. edited by Hollingshead, A., Poole, M., S. New York: Routledge.. 2012: 105–120
When in Rome: The role of culture and context in adherence to robot recommendations. Wang, L., Rau, P., Evers, V., Robinson, B., Hinds, P. 2010
Relational vs. group self-construal: Untangling the role of national culture in HRI. Evers, V., Maldonado, H., Brodecki, T., Hinds, P. 2008
Autonomy and common ground in human-robot interaction: A field study IEEE INTELLIGENT SYSTEMS Stubbs, K., Wettergreen, D., Hinds, P. J. 2007; 22 (2): 42-50
Intercultural interaction in distributed teams: Salience of and adaptations to cultural differences. Cramton, C., Hinds, P. 2007
Who should I blame? The effects of autonomy and transparency on attributions in human-robot interaction. Kim, T., Hinds, P. 2006
Challenges to grounding in human-robot interaction: Sources of errors and miscommunications in remote exploration robotics. Stubbs, K., Hinds, P., Wettergreen, D. 2006
Robots, gender & sensemaking: Sex segregation's impact on workers making sense of a mobile autonomous robot IEEE International Conference on Robotics and Automation (ICRA) Siino, R. M., Hinds, P. J. IEEE. 2005: 2773–2778
Subgroup dynamics in internationally distributed teams: Ethnocentrism or cross-national learning? RESEARCH IN ORGANIZATIONAL BEHAVIOR: AN ANNUAL SERIES OF ANALYTICAL ESSAYS AND CRITICAL REVIEWS, VOL 26 Cramton, C. D., Hinds, P. J. 2005; 26: 231-263
Whose job is it anyway? A study of human-robot interaction in a collaborative task HUMAN-COMPUTER INTERACTION Hinds, P. J., Roberts, T. L., Jones, H. 2004; 19 (1-2): 151-181
Trust in context: The development of interpersonal trust in geographically distributed work. Trust and Distrust within Organizational Contexts Hinds, P., Zolin, R. edited by Kramer, Roderick, M., Cook, Karen, S. New York: Russell Sage Foundation.. 2004: 214–238
Interpersonal trust in cross-functional, geographically distributed work: A longitudinal study. Information & Organizations Zolin, R., Hinds, P., Fruchter, R., Levitt, R. 2004; 14: 1-26
Making sense of new technology as a lead-in to structuring: The case of an autonomous mobile robot. Siino, R., Hinds, P. 2004
Introduction to this special issue on human-robot interaction HUMAN-COMPUTER INTERACTION Kiesler, S., Hinds, P. 2004; 19 (1-2): 1-8
Shared knowledge and shared understanding in virtual teams. Virtual Teams That Work Hinds, P., Weisband, S. edited by Gibson, C., B., Cohen, S., G. New York, NY: Jossey-Bass.. 2003: 21–36
Understanding antecedents to conflict in geographically distributed research and development teams. Hinds, P., Mortensen, M. 2002
Fuzzy teams: Boundary disagreement in distributed and collocated teams. Distributed Work Mortensen, M., Hinds, P. edited by Hinds, P., Kiesler, S. Cambridge, MA: MIT Press.. 2002: 283–308
Distributed Work. Hinds, P. edited by Hinds, P., Kiesler, S. MIT Press.. 2002
Conflict and shared identity in geographically distributed teams INTERNATIONAL JOURNAL OF CONFLICT MANAGEMENT Mortensen, M., Hinds, P. J. 2001; 12 (3): 212-238
Conflict and shared identity in geographically distributed teams. Mortensen, M., Hinds, P. 2001
The hidden costs of intellectual property. Hinds, P. 2000
Virtual team performance: Modeling the impact of temporal and geographic virtuality. Hinds, P., Bailey, D. 2000
Some cognitive costs of video. Media Psychology Hinds, P. 1999; 1: 283-311